Patient Guide to Patient Satisfaction Surveys and Ratings
Windsor Estates values the partnerships we have with our patients and their loved ones. We are committed to providing you the information you need at your fingertips to make informed decisions about your health care and about the physicians and other providers who walk the care journey with you. As part of that commitment, we now post our Windsor Estates patient satisfaction ratings online.
To assist you, we’ve developed this guide to help patients, family members and those considering appointments with Windsor Estates locations understand how we capture and report our patient experience ratings.
About Our Survey
Windsor Estates is focused on providing an exceptional experience in every care interaction. All ratings are submitted by actual patients and verified by a leading company in the patient satisfaction industry. We measure all aspects of patient satisfaction. To ensure that we are holding ourselves to the highest standards, we partner with an independent patient satisfaction company. National Research Corporation provides the technology to display ratings and comments on our physician profile pages.
Who Receives the Survey?
The survey is mailed to randomly selected Windsor Estates patients within a few days following their appointments. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve and enhance the care we offer.
Do You Post All Comments?
Windsor Estates is committed to transparency. That means posting all relevant feedback – whether it’s positive or negative. However, we do not post comments that are libelous or profane or risk the privacy of our patients. Every provider rating is published regardless of comment status.
What Questions Do We Ask?
Windsor Estates utilizes the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Practice survey, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country. The surveys ask patients to evaluate how well Windsor Estates communicated, listened, and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.
We calculate our star ratings based on responses to the below questions from the CG-CAHPS survey.
Physician Communication Questions
Did Windsor Estates explain things in a way that was easy to understand?
Did Windsor Estates listen carefully to you?
Did Windsor Estates give you easy to understand instructions about taking care of these health problems or concerns?
Did Windsor Estates seem to know the important information about your medical history?
Did Windsor Estates show respect for what you had to say?
Did Windsor Estates spend enough time with you?
Overall Rating Question
Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate Windsor Estates?
Why Don’t We See Patient Ratings and Comments for Every Doctor?
Industry best practice is clear that more data provides a more accurate picture. That’s why we require a minimum of 30 completed patient surveys before we post the rating. Over time, with more surveys received on an ongoing basis, the number of ratings will increase.
Ratings will only be posted on the site when a minimum of 30 completed surveys.
Can Anyone Complete a Survey or Post a Comment About Windsor Estates?
No. Only patients having an outpatient visit by a Windsor Estates may be selected to receive a survey. The results are based entirely from patients who have actually been treated at this location.
How Is Patient Information Protected?
Patient names are not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.